Refund Policy
At Nuvora, we want you to be completely satisfied with your purchase.
If you’re not happy with your order, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be in good condition
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The item must be returned with all original components
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The return request must be submitted within 30 days of delivery
To initiate a return, please contact us at:
Include your order number and the reason for your return request.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your statement after processing.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the issue.
We will work quickly to resolve the problem.
Order Changes or Cancellations
Orders are processed quickly to ensure fast shipping. If you need to cancel or modify your order, please contact us as soon as possible.
While we will do our best to accommodate requests, we cannot guarantee changes once an order has been processed.
Contact
For any return or refund questions, please contact: